{"id":15,"date":"2026-02-01T17:43:41","date_gmt":"2026-02-01T09:43:41","guid":{"rendered":"https:\/\/shop.dealstation.living\/?page_id=15"},"modified":"2026-11-04T17:21:08","modified_gmt":"2026-11-04T09:21:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.dealstation.living\/?page_id=15","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>We are committed to your complete satisfaction with the artwork you receive from Hongchang Chenhui International (Hong Kong) Trading Limited. Due to the delicate, handcrafted, and often custom nature of our paintings, we have established a comprehensive yet fair return protocol.<\/p>\n\n\n\n<p><strong>1. Return Eligibility &amp; Specific Conditions<\/strong><br>An artwork is eligible for return only if it meets&nbsp;<strong>ALL<\/strong>&nbsp;the following criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The painting must be in its original, pristine condition: unstretched canvases must be unrolled and unframed; stretched canvases must have no punctures, dents, or surface alterations.<\/li>\n\n\n\n<li>All original packaging materials\u2014protective foam corners, plastic wraps, rigid art boxes, and certificates of authenticity\u2014must be preserved and returned.<\/li>\n\n\n\n<li>The return request must be formally initiated within\u00a0<strong>21 calendar days<\/strong>\u00a0of the confirmed delivery date.<\/li>\n\n\n\n<li>A\u00a0<strong>Return Authorization Number (RAN)<\/strong>\u00a0must be issued by our customer service team. Returns shipped without an RAN will be refused at our receiving warehouse.<\/li>\n\n\n\n<li>The artwork must\u00a0<strong>not<\/strong>\u00a0be a commissioned piece, a custom size variation, or a work created from specific client-provided references.<\/li>\n<\/ul>\n\n\n\n<p><strong>Items categorically ineligible for return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom, commissioned, or personalized paintings.<\/li>\n\n\n\n<li>Artworks that have been locally framed, varnished, or otherwise altered after delivery.<\/li>\n\n\n\n<li>Items clearly marked as\u00a0<strong>&#8220;Final Sale,&#8221; &#8220;Gallery Clearance,&#8221;<\/strong>\u00a0or\u00a0<strong>&#8220;Artist Proof.&#8221;<\/strong><\/li>\n\n\n\n<li>Paintings where the original, specialized packaging has been damaged or discarded, compromising safe return shipment.<\/li>\n\n\n\n<li>Digital art files or print-on-demand products.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Detailed Return Procedure<\/strong><br><strong>Step 1: Initiation &amp; Visual Documentation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email\u00a0<strong>3899448161@qq.com<\/strong>\u00a0with your order number and a written explanation for the return.<\/li>\n\n\n\n<li>You\u00a0<strong>must<\/strong>\u00a0attach comprehensive photographs: the full front of the artwork, the back (showing stretcher bars if applicable), all four edges, any area of concern, and the original packaging.<\/li>\n\n\n\n<li>Our art advisory team will assess your request within\u00a0<strong>3-5 business days<\/strong>. If approved, you will receive an RAN and detailed, step-by-step repacking instructions tailored to your specific artwork.<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 2: Professional-Grade Repacking (Customer Responsibility)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are required to repack the artwork\u00a0<strong>identically to how it arrived<\/strong>, using all original protective materials. Our instructions are mandatory for damage prevention.<\/li>\n\n\n\n<li>For stretched canvases: protective corner guards must be reattached, the surface covered with facing paper, and the piece wrapped in multiple layers of bubble wrap.<\/li>\n\n\n\n<li>Write the RAN clearly on at least two sides of the external shipping box.<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 3: Secured &amp; Insured Return Shipment<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must ship via a\u00a0<strong>carrier that provides full-value insurance and trackable, door-to-door service<\/strong>\u00a0(e.g., FedEx, DHL, or UPS for international returns).<\/li>\n\n\n\n<li>Immediately email the\u00a0<strong>tracking number, insurance certificate, and shipping receipt<\/strong>\u00a0to\u00a0<strong>3899448161@qq.com<\/strong>.<\/li>\n\n\n\n<li><strong>Hongchang Chenhui International (Hong Kong) Trading Limited assumes zero liability for artworks damaged, lost, or delayed during the return transit.<\/strong>\u00a0The risk and responsibility for safe return lie entirely with the customer.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Refund Calculation, Fees, &amp; Processing Timeline<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upon receipt, our quality control team will conduct a meticulous inspection, which may take\u00a0<strong>7-10 business days<\/strong>.<\/li>\n\n\n\n<li>If the artwork passes inspection in its original saleable condition, a refund will be issued to the original payment method within\u00a0<strong>10-15 business days<\/strong>\u00a0of receipt.<\/li>\n\n\n\n<li><strong>A 25% restocking and inspection fee<\/strong>\u00a0will be deducted from the item&#8217;s purchase price. This covers administrative costs, specialized handling, and the devaluation of a once-shipped original artwork.<\/li>\n\n\n\n<li>The original outbound shipping cost is\u00a0<strong>non-refundable<\/strong>.<\/li>\n\n\n\n<li>The customer bears all costs associated with the return shipment, including insurance, customs export fees (if any), and brokerage charges.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Exchange Policy<\/strong><br>Exchanges are&nbsp;<strong>extremely limited<\/strong>&nbsp;and only authorized for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Artworks that arrive with objectively verifiable damage attributable to our packing or the carrier (see Section 6).<\/li>\n\n\n\n<li>Cases where we shipped an entirely different painting than what was ordered.<\/li>\n<\/ul>\n\n\n\n<p>Exchanges for aesthetic reasons (color, style, size preference) are&nbsp;<strong>not permitted<\/strong>. The customer must follow the return process and place a new order.<\/p>\n\n\n\n<p><strong>5. Final Sale &amp; Commissioned Works<\/strong><br>Items marked&nbsp;<strong>&#8220;Final Sale&#8221;<\/strong>&nbsp;and all commissioned works are considered&nbsp;<strong>final purchases<\/strong>. No returns, refunds, or exchanges are offered unless the item arrives materially different from its described and pictured state.<\/p>\n\n\n\n<p><strong>6. Procedure for Damaged or Incorrect Items<\/strong><br>If your painting arrives damaged or is not what you ordered:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Notify us by email within 72 hours of delivery.<\/strong>\u00a0Timeliness is critical for carrier claims.<\/li>\n\n\n\n<li>Send an email to\u00a0<strong>3899448161@qq.com<\/strong>\u00a0with the subject line &#8220;DAMAGED ART &#8211; Order #[Number]&#8221;.<\/li>\n\n\n\n<li>Attach\u00a0<strong>multiple high-resolution photographs and a short video<\/strong>\u00a0showing: the damage in context, close-ups of the defect, all angles of the packaging (interior and exterior), and the shipping label.<\/li>\n\n\n\n<li><strong>Do not dispose of any packaging materials.<\/strong>\u00a0We may require them for a carrier claim.<\/li>\n\n\n\n<li>After review, we will instruct you on the next steps, which may involve a third-party inspection. If the fault is ours, we will provide a prepaid, insured return label and prioritize a replacement or full refund.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Contact Information<\/strong><br>For all return-related communications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Exclusive Email:<\/strong>\u00a03899448161@qq.com<\/li>\n\n\n\n<li><strong>Phone Advisory:<\/strong>\u00a0+86 18337735222 (Operational: Monday\u2013Friday, 10 AM\u20135 PM China Standard Time)<\/li>\n\n\n\n<li><strong>Returns &amp; Inspection Facility:<\/strong>\u00a0Room 501, Building B, Jianye Triumph Plaza, Wanda Fang, Intersection of South Kongming Road and Guandimiao Road, Wancheng District, Nanyang City, Henan Province, China<\/li>\n<\/ul>\n\n\n\n<p>Please anticipate a 2-3 business day response time for initial email inquiries.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are committed to your complete satisfaction with the artwork you receive from Hongchang Chenhui International (Hong Kong) Trading Limited.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":2,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":635,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/635"}],"wp:attachment":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}