{"id":609,"date":"2026-02-01T17:44:01","date_gmt":"2026-02-01T09:44:01","guid":{"rendered":"https:\/\/shop.dealstation.living\/?page_id=609"},"modified":"2026-02-01T17:44:01","modified_gmt":"2026-02-01T09:44:01","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/shop.dealstation.living\/?page_id=609","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p>Transporting fine art requires precision, care, and expertise. This policy outlines our dedicated procedures for safely delivering fragile, often irreplaceable, artworks globally.<\/p>\n\n\n\n<p><strong>1. Order Processing, Creation, &amp; Curing Time<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Artistic Creation &amp; Processing:<\/strong>\u00a0<strong>10-25 business days.<\/strong>\u00a0This period is essential for the artistic process, proper oil paint curing (which cannot be accelerated), professional canvas stretching, optional framing, and our multi-point quality inspection.<\/li>\n\n\n\n<li><strong>Order Verification:<\/strong>\u00a0We confirm all artistic and logistical details (dimensions, orientation, framing choices) shortly after order placement.<\/li>\n\n\n\n<li><strong>Modifications &amp; Cancellations:<\/strong>\u00a0Contact\u00a0<strong>3899448161@qq.com<\/strong>\u00a0within\u00a0<strong>12 hours<\/strong>\u00a0of placing your order. Once the artist begins work or materials are allocated, the order becomes final and cannot be altered or canceled.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Global Destinations &amp; Specialized Shipping Methods<\/strong><br>We deliver to most countries worldwide, including the United States, Canada, United Kingdom, European Union nations, Australia, New Zealand, Japan, and Singapore.<\/p>\n\n\n\n<p><strong>We exclusively use professional, art-handling shipping services:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard Curated Shipping:<\/strong>\u00a018-35 business days post-dispatch. Artworks are secured in custom-built, rigid &#8220;picture boxes&#8221; or crates with climate-conscious buffers.<\/li>\n\n\n\n<li><strong>Expedited Gallery Shipping:<\/strong>\u00a010-22 business days post-dispatch. This premium service includes prioritized logistics, enhanced tracking, and often climate-controlled transport for sensitive pieces.<\/li>\n<\/ul>\n\n\n\n<p><em>These estimates commence from the date of dispatch from our studio. International customs inspections of art crates can introduce significant, unpredictable delays beyond our control.<\/em><\/p>\n\n\n\n<p><strong>3. Shipping Cost Structure<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping costs are calculated in real-time at checkout based on destination country, artwork dimensions, weight, crate type, and selected service level.<\/li>\n\n\n\n<li>Due to the high cost of specialized art logistics, we\u00a0<strong>do not offer blanket free shipping<\/strong>\u00a0on original paintings.<\/li>\n\n\n\n<li>Expedited Gallery Shipping is available for an additional premium, quoted during checkout.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Customs, Duties, Taxes, &amp; Cultural Heritage Regulations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The importer (customer) is solely and fully responsible for all customs duties, value-added taxes (VAT), goods and services taxes (GST), import fees, and any applicable brokerage charges.<\/strong><\/li>\n\n\n\n<li>Fine art can be subject to unique tariff classifications and potentially higher duty rates. It is the customer&#8217;s responsibility to research their country&#8217;s specific regulations for importing &#8220;original paintings&#8221; or &#8220;art reproductions.&#8221;<\/li>\n\n\n\n<li>We declare the full commercial value on all customs documentation as required by international law. We cannot under-declare values or mislabel contents.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Our Professional Packing Protocol<\/strong><br>Each artwork is prepared by our specialist packing team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Paintings are\u00a0<strong>never rolled<\/strong>\u00a0(unless specifically sold as an unstretched canvas). They are stretched on kiln-dried wooden stretcher bars.<\/li>\n\n\n\n<li>The painted surface is shielded with acid-free, glassine paper.<\/li>\n\n\n\n<li>Custom-cut foam board corners are fitted, and the piece is wrapped in several layers of premium, anti-static bubble wrap.<\/li>\n\n\n\n<li>The protected artwork is then placed inside a custom-fitted, double-walled cardboard art box or a lightweight wooden crate for oversized pieces.<\/li>\n\n\n\n<li>Framed artworks receive additional reinforcement on the frame corners and glass\/plexiglass (if applicable).<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Tracking &amp; In-Transit Communication<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A professional shipping notification with tracking link and carrier details is emailed upon dispatch.<\/li>\n\n\n\n<li>For high-value shipments (>$1,000 USD), we may provide additional mid-transit updates.<\/li>\n\n\n\n<li>If the tracking information shows no movement or updates for\u00a0<strong>25 consecutive business days<\/strong>\u00a0(Standard) or\u00a0<strong>15 business days<\/strong>\u00a0(Expedited), please contact us.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Delivery, Receipt, &amp; Transfer of Responsibility<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must provide a physical address where someone can accept and inspect a large, heavy, and fragile package during business hours. PO Boxes are not acceptable.<\/li>\n\n\n\n<li>Dealstation is not liable for delays, theft, or damage resulting from incorrect\/incomplete addresses, inaccessible delivery locations, or recipient unavailability.<\/li>\n\n\n\n<li><strong>Legal responsibility and risk of loss for the artwork transfer to you (the customer) upon the carrier&#8217;s recorded delivery and signature.<\/strong><\/li>\n\n\n\n<li><strong>Crucial:<\/strong>\u00a0If the external shipping box shows any visible damage (dents, punctures, water stains), note this\u00a0<strong>in detail on the carrier&#8217;s delivery receipt<\/strong>\u00a0before signing. Take photographs of the box condition immediately.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Resolution Process for Shipping Issues<\/strong><br><strong>Lost or Stalled Shipments:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us if the tracking shows no activity for over 35 business days (Standard) or 25 business days (Expedited).<\/li>\n\n\n\n<li>We will initiate a formal trace and investigation with the carrier. International freight claims are complex and can take\u00a0<strong>8-14 weeks<\/strong>\u00a0for resolution.<\/li>\n<\/ul>\n\n\n\n<p><strong>Damage Discovered During Unpacking:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Document the unboxing process.<\/strong>\u00a0Photograph the external box from all sides before opening.<\/li>\n\n\n\n<li>Unpack carefully in a clean, spacious area. Photograph each layer of packing material and the revealed artwork.<\/li>\n\n\n\n<li><strong>Report the issue to\u00a03899448161@qq.com\u00a0within 96 hours (4 days) of delivery.<\/strong>\u00a0Include all photographic documentation and a description.<\/li>\n\n\n\n<li>We will guide you through the carrier&#8217;s insurance claim procedure. Final resolution is subject to the carrier&#8217;s investigation and approval.<\/li>\n<\/ul>\n\n\n\n<p><strong>9. Shipping Support Contact<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Primary Contact Email:<\/strong>\u00a03899448161@qq.com<\/li>\n\n\n\n<li><strong>Phone Support:<\/strong>\u00a0+86 18337735222<\/li>\n\n\n\n<li><strong>Consultation Hours:<\/strong>\u00a0Monday\u2013Friday, 10:00 AM \u2013 5:00 PM China Standard Time<\/li>\n<\/ul>\n\n\n\n<p>We endeavor to respond to shipping inquiries within 2 business days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transporting fine art requires precision, care, and expertise. This policy outlines our dedicated procedures for safely delivering fragile, often irreplaceable,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-609","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=609"}],"version-history":[{"count":1,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/609\/revisions"}],"predecessor-version":[{"id":618,"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=\/wp\/v2\/pages\/609\/revisions\/618"}],"wp:attachment":[{"href":"https:\/\/shop.dealstation.living\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}